At CZARDONIC, we are committed to providing high-quality fashion jewelry and accessories. If you are unsatisfied with your purchase, please review our policy for returns and exchanges.
1. Eligibility for Exchanges
We offer exchanges under the following conditions:
- Requests must be initiated within 5 days of delivery.
- The product must be in original condition, unworn, unaltered, and in its original packaging with all tags intact.
- Custom-made or personalized items are non-exchangeable.
- Exchanges are subject to product availability.
2. Non-Exchangeable Items
The following products are not eligible for exchanges:
- Earrings (due to hygiene concerns).
- Items marked as “Final Sale” or “Non-Returnable.”
- Damaged products caused by improper handling or usage.
3. Exchange Process
- Initiate a Request: Contact us within 5 days of delivery with your order details and reason for the exchange.
- Approval: Our team will review your request and provide instructions for returning the product.
- Ship the Product: Customers are responsible for shipping the product back to us in secure packaging to prevent damage during transit.
4. Exchange Shipping Costs
- The customer bears the cost of shipping the product for exchange unless the exchange is due to a mistake on our part (e.g., wrong item delivered).
- Replacement products will be shipped free of charge if approved.
5. Damaged or Defective Products
If your product arrives damaged or defective:
- Notify us within 24 hours of delivery with photographs of the damaged product and packaging.
- We will provide a replacement or exchange at no additional cost, depending on your preference.
6. Refunds
- Refunds are not available unless explicitly agreed upon for cases where an exchange is not possible.
- Refunds, if approved, will be processed within 7-10 business days to the original payment method.
7. Contact Us
For any inquiries related to exchanges or refunds, please contact us:
- Email: info@czardonic.com
- Phone: 9599-79-3957